Tag: 2021 B2C Report

Community Vs Consistency: Where Big Retailers and SMBs Can Learn from One Another

During the pandemic, it was easy to say you cared for your local businesses. You invested in them because you didn’t want to see your local restaurants and retail shops get destroyed by the shutdown of the global economy. Now, as restrictions rise and people are returning to their normal lives, will customers continue to …

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Customers Expect More than Great Digital Experiences

The pandemic broke down all routines for businesses, suppliers, manufacturers, and consumers. Businesses changed to navigate uncertain waters in order to meet their customers’ needs. Customers had to find new ways to use the digital landscape on their mobile devices to keep up with their favorite brands, and they didn’t hesitate to  jump ship and …

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