RETAIL
Retailers face constant change - from managing decades of assets to delivering seamless online and in-store experiences. Every interaction, engagement, purchase, or cart abandoned tells you what your customers want. We help you translate it.
Digital That Delivers
CREATING 5 STAR DIGITAL EXPERIENCES FOR RETAIL
BETTER COMMUNICATION
Consumers are overwhelmed by frequent communication from brands
HYBRID SHOPPING
Create seamless shopping experiences across in-store and online channels
CONVENIENCE FIRST
Customers are more likely to shop with brands that offer convenient perks like free shipping and samples
PERSONALIZATION
Provide personalized recommendations and discounts to customers online and in store
CUSTOMER-LED DISRUPTION
EXCEED EXPECTATIONS TO CLAIM WALLET SHARE
The hybrid shopping model is here to stay. Customers of all ages are shifting to multichannel shopping journeys across in-person and online channels. For instance, 41% of consumers purchased an item online for in-store or curbside pickup, while 27% returned an online purchase in-store. As the average purchase journey becomes increasingly diverse, retailers need to be forward-thinking to stay ahead of evolving eCommerce trends.
Consumers want the best of both worlds: the timeliness of an in-store experience with the price transparency and convenient discounts of online shopping. By blending digital and in-person interactions, retailers can break through the noise to build and maintain consumer trust.
WHY AVIONOS
HOW WE CAN HELP
Connect with your customers effectively across channels to build trust and inspire brand loyalty.
- Optimize Multi-Channel Journeys: Customers are increasingly making purchases from a different channel than originally intended. As hybrid shopping becomes the norm, retailers need to adapt to account for multi-channel shopping habits.
- Optimize Commerce Experiences: Make shopping from anywhere easy and intuitive with headless commerce options, personalized recommendations, and simplified checkout.
- Deliver Seamless Experiences: With many consumers shopping in-store and online
in a single customer journey, research shows that customers expect retailers to seamlessly blend digital and brick-and-mortar experiences.
CLIENT INSIGHTS
ORVIS GETS ORGANIZED WITH DIGITAL ASSET MANAGEMENT
Orvis had an extensive asset library with images dating back decades, and a disorganized approach to asset management leading to use of expired assets and inefficient team productivity. With Avionos’ help, Orvis’s creative team now have more time to focus on high quality promotions and messaging. The team decreased time spent handling manual digital asset processes, increased efficiency in finding and using the correct assets, and decreased the risk of using outdated assets.
