A new portal welcomes customers back for seconds.

Sysco, the world’s largest foodservice distribution network, found itself paying a steep technology overhead for its scale: 30+ independent technology applications – everything from order and delivery, truck status, to systems managing the company’s deep recipe content – servicing the needs of a staggeringly broad and disparate customer base. Faced with dozens of potential interfaces and logins, Sysco customers often found themselves lost in a bewildering buffet of cumbersome, competing user experiences.

By strategically defining a proof of concept, within three weeks Avionos was able to design, implement, and validate a consolidated and unified customer experience on Drupal. By sequencing monthly releases to push new enhancements into the market, Avionos also expanded the portal experience, integrating it with additional Sysco services and maturing the overall user experience. And by combining analytics with customer feedback, Avionos pushed critical core functionality to market quickly, helping Sysco realize ROI early and strategically invest against critical customer needs.

During the new portal’s first four months, Avionos helped Sysco:

  • Decrease bounce rate 46%
  • Triple average session time
  • Increase pages per session by 107%

Within the portal’s first year, Avionos helped Sysco:

  • Generate adoption of over 45,000 users
  • Execute integrated global marketing campaigns

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© 2018 Avionos, LLC

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