DIGITAL TRANSFORMATION & CONTENT MANAGEMENT

U.S. Cellular is a regional carrier which owns and operates one of the largest wireless telecommunication networks in the country. The organization needed to update the corporate intranet and improve the agent and customer service rep portal. However, U.S. Cellular was running on systems that were no longer supported and were trying to manage over 40,000 different pieces of content, making it impossible to communicate new corporate activity to their stakeholders.

SOLUTION

Avionos mapped out a digital strategy to whittle down 40,000 pages of content and move all content from the existing platform to a new platform. After a vendor selection led by Avionos, US Cellular selected Oracle for its user-friendly interface and agility. A customized agent portal was also developed, eliminating barriers for getting content to the right teams.

Results

The 40,000 pieces of different content was reduced by over 85%. This helped reduce the time for customer service representatives to find relevant and rich content. In addition, U.S. Cellular had a facilities project vendor selection proposal, facilitated software selection, organizational operations, and architectures. Avionos was able to complete the project at half the cost of the nearest competitor.

TECHNOLOGY

Oracle Web Center Content

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