DATA INTEGRATION LAYER DEFINE & DESIGN
As a result of the integration architecture work performed by the Avionos team, Northern Trust is now able to implement an automated systematic solution. This solution allows them to reassign a team of support staff whose original job was to manually sync modified data between the two CRM systems. The automated solution reduced the number of errors made and provided greater visibility into data exceptions when the customer information could not be matched in the two systems.
Northern Trust saw:
- 80% reduction in customer data entry
- 25% increase in data accuracy
- 24x more frequent data synchronization