Merz Aesthetics: Managed Services

OPTIMIZE USER EXPERIENCE WITH MANAGED SERVICES

LESS TECHNICAL SUPPORT CASES LOGGED

INCREASED CUSTOMER SATISFACTION

INCREASED BRAND LOYALTY

SALESFORCE ENABLED

MERZ AESTHETICS

After working with the Avionos delivery team to implement Salesforce B2B Commerce, Merz Aesthetics needed  to optimize User Experience across their global platforms. The first issue Merz Aesthetics identified was their customer portal registration process. Merz Aesthetics had experienced an influx of Customer Service requests detailing confusion and frustration around the registration details. 

THE CHALLENGE

Avionos Operate Managed Services‘ model provided a flexible bucket of hours for Merz Aesthetics to use across UI/UX optimization, Salesforce B2B Commerce admin, and technical support across their global sites. 

THE sOLUTION

As a result of the Avionos Operate team enhancing the user registration process, fewer technical support cases were logged by Merz Aesthetics customers. The continuous user experience enhancements the Operate team is making reduces customer frustration and increases brand loyalty. As the roll-out of the international portals begins, Managed Services will continue to support experience optimizations across multiple languages and currencies. 

THE TECHNOLOGY

  • Salesforce B2B Commerce
  • Integration with SAP
  • User Experience Design
1 +
platforms supported
1 %
uptime for business-critical sites
1 %
backlog closure to date

The world has changed and we’ve been able to pivot with Avionos’ help.

STUART ERRINGTON

-

MERZ AESTHETICS

AVIONOS AND SALESFORCE: COMMERCE THAT DRIVES REVENUE

Looking for Salesforce Expertise? Get in Touch.

JOE HAROUNI

COMMERCE PRACTICE LEAD

SALESFORCE STRATEGY EXPERT

NATHAN KRYSCYNSKI

SALESFORCE ALLIANCES DIRECTOR

PARTNER DIRECTOR

Scroll to Top