DexKo Global, a leading manufacturer of components for trailers and towable equipment, had a collection of backend and customer-facing systems that they needed to rationalize. They needed to select a technology that would combine their CRM, Customer Service, Integration Platform, ERP, Experience Management, and Commerce. Additionally, they needed to provide self-service options for customers to complete purchases online.
Avionos provided a digital architecture roadmap addressing all of Dexko’s needs across their enterprise architecture. This roadmap identified the Salesforce platform as the best technology to achieve Dexko’s goals.
DexKo can acquire and integrate new businesses while providing self-service options to new customers. This frees up their contact center representatives to provide more hands-on help for larger orders. The pilot program identified 8 man years of potential labor savings.
Digital architecture road map