FLEXIBLE SUPPORT FOR GLOBAL SITES
After working with the Avionos delivery team to launch multiple B2B Commerce portals across LatAm, Europe and North America, Brenntag came to Managed Services to maintain governance and stability during their upgrade to Salesforce B2B Commerce on Lightning. They needed flexibility in support hours to implement enhancements, maintain site security, and ensure 100% uptime for their business-critical sites.
The Managed Services team works in parallel with the Avionos project delivery team to implement enhancements and support incidents. As the upgrade to Salesforce B2B Commerce Lightning continues, Avionos Operate Managed Services supports smooth rollout procedures and change management for the entire global business.
Managed Services continues to ensure that all enhancements are carried out correctly and technical risks are mitigated throughout LatAm, North America and Europe. The B2B Lightning team uses allotted support hours to train and familiarize Brenntag teams to ensure increased ROI and employee adoption to the upgraded platform. Now, more than a quarter of tickets submitted are enhancement requests.
With Salesforce we are excited about adding additional documents to the site, doing some different things with cross-selling and being able to enhance search on the site to make search functionality even better.