DexKo

DIGITAL ROADMAP

EMPOWERED SELF SERVICE ONLINE ORDERING

RATIONALIZED PLATFORMS ACROSS ENTERPRISE

8 YEARS OF LABOR SAVINGS

360 DEGREE VIEW OF CUSTOMER

DEXKO

DexKo Global, a leading manufacturer of components for trailers and towable equipment, had a collection of backend and customer-facing systems that they needed to rationalize.

THE CHALLENGE

DexKo needed to select a technology that would combine their CRM, Customer Service, Integration Platform, ERP, Experience Management, and Commerce. Additionally, they needed to provide self-service options for customers to complete purchases online.

THE sOLUTION

Avionos provided a digital architecture roadmap addressing all of Dexko’s needs across their enterprise architecture. This roadmap identified the Salesforce platform as the best technology to achieve Dexko’s goals. The ability to create a 360-degree view of the customer in a single vendor was a key determining factor. By rationalizing their systems across the enterprise, DexKo can acquire and integrate new businesses while providing self-service options to new customers. This freed up their contact center representatives to provide more hands-on help for larger orders.

THE TECHNOLOGY

  • Digital Architecture Roadmap
  • Salesforce

AVIONOS AND SALESFORCE: COMMERCE THAT DRIVES REVENUE

Looking for Salesforce Expertise? Get in Touch.

JOE HAROUNI

COMMERCE PRACTICE LEAD

SALESFORCE STRATEGY EXPERT

NATHAN KRYSCYNSKI

SALESFORCE ALLIANCES DIRECTOR

PARTNER DIRECTOR

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