DIGITAL ROADMAP
DEXKO
DexKo Global, a leading manufacturer of components for trailers and towable equipment, had a collection of backend and customer-facing systems that they needed to rationalize.
THE CHALLENGE
DexKo needed to select a technology that would combine their CRM, Customer Service, Integration Platform, ERP, Experience Management, and Commerce. Additionally, they needed to provide self-service options for customers to complete purchases online.
THE sOLUTION
Avionos provided a digital architecture roadmap addressing all of Dexko’s needs across their enterprise architecture. This roadmap identified the Salesforce platform as the best technology to achieve Dexko’s goals. The ability to create a 360-degree view of the customer in a single vendor was a key determining factor. By rationalizing their systems across the enterprise, DexKo can acquire and integrate new businesses while providing self-service options to new customers. This freed up their contact center representatives to provide more hands-on help for larger orders.
THE TECHNOLOGY
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Digital Architecture Roadmap
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Salesforce
