24/7 technical & digital marketing support

AVIONOS MANAGED SUPPORT SERVICES

DEDICATED CUSTOMER SUCCESS MANAGER

FULL SPECTRUM SUPPORT

COST EFFECTIVE

AVAILABLE 24/7

WHAT IS AVIONOS MANAGED SERVICES?

DIGITAL SUPPORT WHERE & WHEN YOU NEED IT.

85% of B2B buyers said they would turn to a competitor if a supplier’s digital channel couldn’t keep up. Keep ahead of the competition: with Avionos Managed Support Services, use support hours across enhancements, development, marketing and strategy.

Development

Integrated Marketing

There’s no time for a broken site, unsolved tickets or outdated digital and marketing experiences. Trust Avionos’ experts to support your development requests and strategic growth 24/7.

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Complete the form below to schedule a 15-minute call with one of our customer success managers.

Knowing our journey never ends, Stepan Company has leveraged Avionos Managed Services to create a seamless transition between project phases. This has helped us iterate quickly and execute on system enhancements in a continued effort to improve the overall customer experience.

ANNE GARIEPY

GLOBAL MARKETING COMMUNICATIONS DIRECTOR, STEPAN COMPANY

DRIVE STRATEGIC RESULTS

ACCESS COST-EFFECTIVE EXPERTISE.

Consistency means we’re familiar with your business and platform, making transformation seamless. Update frequently and scale as you grow without worrying about knowledge gaps or learning curves. As your Managed Service Provider, we’re here for you no matter how you choose to use your hours.

100% success rate in fulfilling client SLAs
Delivered 3x the tickets during client website launch using our flex team model
Average of 10 hours between Severity Level 1 issue and an implemented fix

MAXIMIZE ROI FROM YOUR SALESFORCE PLATFORM

SALESFORCE MANAGED SERVICES

If you’re already using Salesforce technology, you know it’s important to stay ahead of platform updates and product releases. Avionos Managed Services covers upgrades, launches and enhancements so your site is always ready to deliver superior digital experiences to your customers.

As Salesforce Digital 360 partners, we’re certified in every platform, tool, and cloud on the Salesforce platform. We’ve delivered results across B2B and B2C verticals for our clients, including:

Managing 17 global sites with local personalization for Brenntag North America
Launching over 400 Marketing Cloud campaigns over 2 years for First Midwest Bank, including supporting 20+ marketing campaigns monthly
Ensuring 100% uptime for business-critical sites for both B2B and B2C clients
Managing multiple Salesforce platforms simultaneously for Merz Pharmaceuticals, including B2B Commerce, B2C Commerce, and international health care provider portals.

Grow Sales and improve Your Digital Experience

Get Started Today

Get the Most From Your Adobe Platform

ADOBE MANAGED SERVICES

As Adobe Gold Partners we’re constantly creating new customized solutions for our clients on Adobe technology. But our work doesn’t stop after implementation; Avionos Managed Services ensures that upgrades, enhancements, marketing and development go smoothly from start to finish. Our team knows how to ensure our clients get the most out of their Adobe investment. Our Managed Services team has:

Ensured 1 hour response time when a new ticket is logged
Managed 15 global brands under the Brunswick umbrella
Managed 15 global brands under the Brunswick umbrella
Improved SEO rankings and conducted trainings on more efficient ways to use AEM, Analytics, and Target for Stepan
Improved SEO rankings and conducted trainings on more efficient ways to use AEM, Analytics, and Target for Stepan
Owned release management for Adobe technology across multiple sites for global clients

WHY AVIONOS

HOW WE CAN HELP

Avionos Managed Support Services provide full-spectrum support for your business-critical sites.

Make time for new innovative initiatives by partnering with our industry-leading experts. Leverage sustainable support from full-time experienced developers dedicated to your platform, cost-effectively.

Looking to grow your bottom line? Our integrated marketing team is ready to help you launch your data-driven campaigns.

Avionos Managed Services include:

Integrated marketing
Development
Business Analysis
Analytics

Quality Assurance
Performance Engineering
DevOps
Strategic advisement

CLIENT INSIGHTS

BRENNTAG ENHANCES GLOBAL DIGITAL EXPERIENCES

After working with the Avionos delivery team to launch multiple B2B Commerce portals across LatAm, Europe and North America, Brenntag came to Avionos Managed Services to maintain governance and stability during upgrades. They needed flexibility in support hours to implement enhancements, maintain site security, and keep their site running smoothly. With Avionos Operate they’ve achieved:

1 %

uptime for global business-critical sites

1 %

backlog closure to date

1 %

of tickets submitted are enhancement requests

Countries supported with localized content like tax codes and languages