FOOD & BEVERAGE INDUSTRY

Ever-changing digital capabilities require food and beverage industry incumbents to innovate faster and smarter. Every interaction, engagement, purchase, or cart abandoned tells you what your customer wants. We help you translate it.

INDUSTRY INNOVATION

FOOD AND BEVERAGE BUSINESS CHALLENGES

PERSONALIZATION

Providing relevant product recommendations to capture upsell and cross-sell opportunities

ECOMMERCE

Deliver self-service experiences like online ordering, payment, and account management

DATA MANAGEMENT

Working to attain digital maturity to keep up with fast-changing customer demands

CUSTOMER RELATIONSHIPS

Establishing and maintaining a relationship with the end customer or consumer

CUSTOMER-LED DISRUPTION

DRIVE STRATEGIC RESULTS

Strategic branding for food and beverage brands has become increasingly important. 87% of buyers would pay a higher price for a product or service if the supplier has an excellent eCommerce portal, which means digital laggards leave money on the table. To capture this additional revenue, food and beverage brands must:

  • Deliver purchasing options through low cost-to-serve digital channels
  • Effectively communicate product differentiation and product assortment
  • Attain a culture of rapid growth and innovation, underpinned by data, customer insights, and analytics
  • Create online portals with access to customer records, previous order history, and customer service support
WHY AVIONOS

HOW WE CAN HELP

Creating a brand book is a milestone, but it’s not an outcome. We help you create mature experience management methodology. Then we help you use it across touch points to optimize people, processes, and technology and create more memorable customer experiences.

  • Planning and Strategy: Gain alignment on your customer needs, business goals, and technology ecosystem
  • Technology Evaluation: Develop a well-orchestrated future-state technology vision
  • Execution and Implementation: Deliver the strategic vision in a controlled model with clear accountability and transparency
  • Operations and Optimization: Scale and evolve an organization’s capabilities to drive customer experiences
  • Managed Services: Launch quickly, update frequently, and scale as you grow your business without worrying about knowledge gaps or learning curves
CLIENT INSIGHTS

KELLOGG'S LAUNCHES CUSTOM ECOMMERCE PORTAL

Bear Naked Granola, a subsidiary of the Kellogg Company, wanted to create a direct-to-consumer eCommerce platform that would allow their customers to create their own custom blends. Avionos implemented CloudCraze which ran natively off of Bear Naked’s existing Salesforce CRM. The solution was also integrated with IBM Chef Watson to help guide customers as they created unique ingredient combinations for their custom-blend granola. Avionos launched the customer-facing storefront in less than four months.​
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Avionos' leading experts have helped brands like Kellogg's, JLL, and Ulta Beauty overhaul their people, process, and technology to create 5 Star Customer Experiences. Work with industry experts to achieve unexpected outcomes for your brand and your customers.

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