How to Roll Out B2B Experience Changes
It comes as no surprise that B2B buyers expect digital customer experiences to be seamless, easy, and convenient. But most B2B organizations aren’t delivering B2C buying capabilities, even though 81% of online buyers would choose a supplier with excellent eCommerce and customer portal capabilities even if the supplier’s product was moderately higher priced. The takeaway? …
Using Salesforce Digital 360 to Succeed in 2021
It’s no secret that this year has shaken up shopping habits. Ecommerce use has grown due to the lack of in-person shopping experiences and many found themselves purchasing from new companies due to product shortages for essentials. This shift has sped up digital transformation at an unprecedented rate. With so many new and exciting opportunities, we think it’s time to reimagine what your digital strategy can …
From Implementation to Maintenance: The Evolution of a Project
Transitioning a technology project to ongoing maintenance can be tough. Information can be lost, people can miss out and those setbacks can derail the progress made. Time spent on process adoption and new user education can lead to inefficiency and ultimately lost revenue. When it comes to technology, it can be beneficial to keep its …
How Can My Business Be More Proactive During COVID-19?
“2020 is an unprecedented time.” This is the phrase heard around the world, over and over. Entering unprecedented times meant that businesses had to react to new customer needs and expectations as they came. Reacting quickly at the beginning of the pandemic was critical for businesses to survive the tumultuous and unpredictable months to come. But as …
What Is Business Enablement?
Business enablement is the process of implementing technology-driven initiatives to allow for increased employee productivity. When approached correctly, business enablement will reduce obstacles in an employee’s workflow by eliminating time-intensive and repetitive administrative tasks. In order to achieve an efficient, adaptive and transformative program, four key areas should be prioritized: Change impacts: Identifying where to improve your digital intelligence Digital intelligence, or …
What to Expect After You Launch a New Technology
It should come as no surprise that a lot will change- both internally and externally- after you launch a new technology. Internal processes and priorities will shift to address new technology capabilities. External customer experiences will be revamped and improved. The months following the go-live date will likely entail fixing small details and upgrading additional capabilities that weren’t included in …
Prioritize and Transform with the 3 R’s: React, Rally, Recharge
This article is based on Mary Koberstein’s recent coffee chat on Analytics-Driven Prioritization. It’s been over a month since stay at home orders were issued across the US to address the COVID-19 pandemic. With more data coming in across the country and the world on COVID-19 cases and the impact on the economy, we wanted …
How to Know When the Time is Right for Your Digital Journey
By Mousumi Behari, Avionos Digital Strategy Practice Lead Time. There is never enough of it, and when is it ever the “right” time? Working with clients and prospects, we often hear, “We want to do a strategy, but it’s not the right time for us now.” The truth is, the best time to start …
