Category: customer experience

Adtalem Uses Drupal and Salesforce to Transform Customer Experiences

Building B2B buying experiences that feel like B2C shopping isn’t easy. But businesses that fall behind run the risk of losing market share: 88% of B2B buyers said they’d turn to a competitor if their supplier’s digital channel couldn’t keep up with their needs. Another 81% said they’d choose a supplier with excellent eCommerce and …

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New Data Released by Avionos Reveals the Key to Consumers’ Hearts Lies in Fast Shipping (76%) and Streamlined Checkout (60%)

The report breaks down consumers’ demand for streamlined experiences, convenience, simplicity in online and in-store purchases, all of which have been amplified during COVID-19. CHICAGO (PRWEB) JUNE 16, 2020 Today Avionos, which designs and implements digital commerce and marketing solutions, releases its third annual B2C buyer report, “Who Wins Where: Lessons for Digital Brands and Traditional Retailers.” …

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Online Shopping Increased During COVID – How to Keep Customers Happy

Online shopping was already on the rise before the coronavirus pandemic, but during March and April this year, eCommerce soared. The sudden boom shook businesses, forcing them to reevaluate their digital shopping offerings. Digital shopping experiences extend beyond basic functionality. Retailers need to offer 5 Star Customer Experiences across the entire customer journey from the …

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