DIGITIZING BUSINESS-TO-BUSINESS

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Fast-changing digital capabilities, increasing customer demands, and evolving buying options all put pressure on B2B industry incumbents. Every interaction, purchase, or cart abandoned tells you what your customers want. We help you translate it.

INDUSTRY INNOVATION

BUSINESS TO BUSINESS CHALLENGES

CUSTOMER EXPECTATIONS

Overcoming industry-wide digital immaturity and keeping up with expectations external to the industry

REPOSITIONING

Becoming strategic advisers by re-framing roles from order takers to sales and service professionals

PRODUCT INFORMATION

Presenting key product information effectively to empower buyers to make informed decisions

PRICING

Streamlining pricing management, including pricing fluctuation, surcharges, and regulations

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CUSTOMER-LED DISRUPTION

STRATEGIC INNOVATION FOR DRIVING REVENUE

Strategic B2B branding has become increasingly complex. 70% of B2B buyers reported they purchased more online for their business in the last year, and this number is set to grow as younger buyers gain purchasing power. Digital laggards leave money on the table now and in the future. To capture revenue, B2B businesses must:

Define their digital maturity to determine areas of opportunity
Develop a strategic roadmap that includes organizational readiness and change management
Identify which technology best aligns with future-state goals, and implement and integrate effectively
Understand their customers’ digital needs, including convenient ordering options, product content specificity, and always-accessible customer support

CASE STUDY

CLIENT INSIGHTS:

NEXEO LAUNCHES TWO STOREFRONTS IN FOUR MONTHS

Nexeo Solutions, a global leader in chemical and plastics distribution, needed to automate a complex customer onboarding process and simultaneously launch an online commerce platform. Avionos’ rapid innovation approach and accelerated launch timeline were instrumental in getting Nexeo’s two new eCommerce offerings to market in under four months.

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WHY AVIONOS

How We Can Help

Creating a brand book is a milestone, but it’s not an outcome. We help you create mature experience management methodology. Then we help you use it across touch points to optimize people, processes, and technology and create more memorable customer experiences.

Customer Experience: Understand how to best service your customer’s needs
Business Strategy: Align corporate strategy with proposed digital investments
Technology Evaluation: Develop a well-orchestrated future-state technology vision
Implementation: Deliver a successful solution rooted in KPIs
Managed Services: Launch quickly, update frequently, and scale as you grow your business without worrying about knowledge gaps or learning curves.

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Avionos' leading experts have helped brands like Brenntag, Crestron, and Westlake overhaul their people, process, and technology to create 5 Star Customer Experiences. Work with industry thought leaders to achieve unexpected outcomes for your brand and your customers.

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