Month: February 2019

How To Compete In A Winner-Takes-All Digital Global Economy – Forbes

“The single most important rule in competing in the digital economy is offering relevant customer experiences, and developing an online and in-store strategy that meets customers’ unique needs at every moment,” says Dan Neiweem, Co-founder and principal of Avionos. “The digital economy is a trillion dollar sector, crowded by tons of players all vying for …

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6 reasons why self-service options fail – Tech Target

Businesses that refuse to listen to how their customers and employees actually want to interact with customer service can find themselves in a jam, said Scott Webb, president of Avionos, a digital services integration consultancy. Ensuring that customer and employee feedback is taken into consideration as self-service projects begin is crucial to their success. -Tech …

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Warby Parker Uses Augmented Reality to Launch Virtual Try-on – MultiChannel Merchant

Warby Parker is joining the growing group of retailers using augmented reality so shoppers can virtually try on its glasses, a new wrinkle for a company that has let consumers physically sample glasses at home since its founding in 2010. -MultiChannel Merchant

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